- VASA Fitness
- Murray, UT
- 2024-01-31T00:00:00Z
This job is no longer available
Member Experience Specialist
Location: [Add location here]
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Job Description
The Member Experience Specialist at VASA Fitness is responsible for delivering a fun and meaningful experience to members and guests during each visit to our clubs. This role includes greeting members in a friendly manner, building personal connections, reporting problems promptly, organizing equipment, and maintaining a clean environment. Additionally, the role involves executing operational standards, selling memberships, driving upgrades, and providing tours to guests and members.
Responsibilities
- Demonstrate a genuine, kind attitude when interacting with guests and members.
- Greet guests and members with a smile, eye contact, and a courteous tone.
- Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through tools and technology.
- Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
- Consistently find ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
- Execute daily responsibilities to VASA's high standards, following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
Benefits
- Competitive base hourly rate plus commission eligibility for memberships and personal training sales.
- Healthcare benefits for employees working 20+ hours per week, including paid time off, health, dental, vision benefits, and paid parental leave.
- Two complimentary gym memberships for employees- one for themselves and another to give away, plus 401k options.
- Flexible vacation plan for 40 hours per week employees and paid holidays.