Member Experience Specialist

Member Experience Specialist

Company: VASA Fitness

Job Type: Hourly

Salary: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. Our brand's foundation is centered on unity, passion, love, integrity, fun, and trust. The culture is alive - embodied by members and team members alike, making VASA a place where lives are changed due to authentic connections within our supportive community.

Benefits

• Healthcare benefits for employees working 20+ hours/week.
• Two complimentary gym memberships.
• 401k options.
• Paid Time Off, Health, Dental, Vision Benefits, Paid Parental Leave for employees working 30+ hours/week.
• Flexible Vacation Plan, Paid Holidays for employees working 40 hours/week.

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to members and guests during each visit. This includes greeting members in a friendly manner, creating personal connections, ensuring prompt reporting of problems, organizing equipment, and maintaining a clean club. You will also be responsible for delivering a great first impression, selling memberships, driving upgrades, and touring guests and members around the gym.

Operational Responsibilities

• Demonstrate a genuine, kind attitude when interacting with Guests and Members.
• Greet guests and members with a smile, eye contact, and courteous tone.
• Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support.
• Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
• Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
• Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
• Execute daily responsibilities to high standards by following check-in processes, completing cleaning and hourly walks, restocking merchandise, and processing sales.

Come join VASA Fitness and work with a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!