Member Experience Specialist

Member Experience Specialist

Job Description

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to VASA Fitness members and guests during every visit. This includes greeting members in a friendly manner, creating personal connections, ensuring timely problem reporting, organizing equipment, and maintaining a clean environment. The role also entails executing operational standards, selling memberships, driving upgrades, and touring guests and members around the gym.

Responsibilities

• Demonstrates genuine, kind attitude when interacting with guests and members.
• Greet guests and members with a smile, eye contact, and courteous tone.
• Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
• Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
• Consistently find ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
• Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, completing daily cleaning and restocking merchandise.

Benefits

• Base rate of $11.60 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales.
• Healthcare benefits for employees working 20+ hours per week.
• Two complimentary gym memberships for employees.
• 401k options.