Manager of Program Strategy and Initiatives

Job Description

The Manager of Program Strategy and Initiatives at Community Behavioral Health will provide a full range of support to the Chief Program Officer to promote strategic priorities and long-term goals. This position requires proactively following through on objectives by preparing and reviewing tasks and deliverables that drive day-to-day operational tasks. Collaborating closely with the Senior Director of Provider Operations to facilitate smooth operations and maintaining an overview of business operations is also a key responsibility.

Responsibilities

• Support strategic direction and leadership for day-to-day operations ensuring the highest standards and efficiency.
• Manage the CPO's workflow and priorities by anticipating essential next steps.
• Ensure critical, high-priority CPO work assignments are successfully completed in a high-quality, time-sensitive manner.
• Oversee duties that include time management, information flow, communication, and decision-making processes.
• Problem-solve at a high level and anticipate departmental needs.
• Facilitate agendas and meetings and conduct necessary follow-up. Contribute to discussions around operational decisions.
• Manage internal and external special projects in coordination with other departments.
• Develop and implement strategies and feedback loops for increasing communication across the Provider Operations and across the organization.
• Work cross-departmentally to identify and troubleshoot larger system needs.
• Make recommendations around how to align common goals and objectives.
• Facilitate workgroups and lead meetings.
• Support the CPO in the development and implementation of policies for departments the CPO oversees.
• Prepare policy briefings, talking points, presentations, and proposals for internal and external meetings.
• Drafts and edits various documents including internal/external correspondence. Creates and maintains files, reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature.
• Perform other duties as assigned.

Requirements

• Education: Master's degree in business, Public Health, Healthcare, or Public Administration, or Social Services-related field.
• Relevant Work Experience: Minimum of 5 years of post-graduate experience with progressively responsible work experience.
• Understanding of HealthChoices Program Standards and Requirements and other regulatory guidelines.
• Skills: Strong verbal, written communication, and presentation skills, project management experience, superior research, analytical, planning, organizational skills, and detail-orientation, strong customer-service orientation, and more.

Core Competencies

• Teamwork and Collaboration.
• Respect.
• Member Centric.
• Honesty and Integrity.
• Commitment to Service Excellence.
• Compassion and Empathy.
• Problem Solving.
• Initiative and Self-Directed.
• Flexibility and Adaptability.
• Communication.