- VASA Fitness
- Utah
- 2024-01-30T00:00:00Z
Member Services Representative
Location: Corporate Office (remote positions available)
Job Type: Full-Time, Monday-Friday 11:00AM - 8:00PM
Job Description
At VASA Fitness, we are seeking a Member Services Representative to join our Member Services team. As a key member of the team, you will be responsible for providing outstanding customer service to our members via phone, email, and chat, addressing and resolving their questions and concerns in a positive and supportive manner.
Responsibilities
- Create a friendly, professional, and positive first impression on our members, their guests, and the public.
- Properly address and resolve membership concerns and requirements.
- Meet or exceed all quotas provided by your leader, both personally and as a team unit.
- Accurately record all information regarding member relations internally and with external vendors.
- Research and resolve member issues through use of a computerized database.
- Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative and consistent customer service.
- Accurately record data from phone conversations and member visits into appropriate databases.
- Collect on past due accounts.
Benefits
- Competitive hourly compensation: $15.00 per hour
- Healthcare benefits for employees working 20+ hours per week
- Two complimentary gym memberships
- 401k options
- Paid time off, health, dental, vision benefits, and paid parental leave for 30+ hours per week employees
- Flexible vacation plan, paid holidays, and additional benefits for 40 hours per week employees