Front Desk Supervisor Full Time

Job Description

**PLEASE NOTE: Only those candidates with previous Hotel experience and minimum 1 year of relevant Supervisory experience will be considered**

Company: Hilton Garden Inn Greenbelt

Position: Front Desk Supervisor (Full Time)

As a Front Desk Supervisor, you will play a key role in ensuring exceptional guest service and operational efficiency at our hotel. This position requires supervisory experience in a hotel setting and a dedication to providing outstanding customer care. You will oversee the front desk team, manage reservations, and resolve guest concerns promptly and professionally.

Responsibilities

• Ensure outstanding customer care at all times.
• Maintain a friendly, professional, and courteous demeanor.
• Supervise daily shift processes and train front desk staff.
• Resolve customer issues efficiently to maintain high satisfaction levels.
• Coordinate with other departments to enhance guest experience.
• Participate in setting yield management strategies and marketing programs.
• Assist in budget and forecast reporting.

Requirements

• Previous experience as Front Desk Representative or Cashier.
• Supervisory experience in a similar position.
• Bachelor's degree preferred; High School Diploma required.
• Computer proficiency in Microsoft Office applications.
• Ability to stand for long periods and lift up to 40 pounds.
• Excellent communication and customer service skills.

Evaluation Criteria

Performance will be based on quality and quantity of work, attendance, courtesy towards guests, and compliance with hotel policies and procedures. Ethical behavior and adherence to company Code of Ethics are essential.

Work Environment

This role involves work in hotel guest rooms and public areas, as well as office tasks. The position may require evening, night, weekend, and holiday shifts.

If you meet the qualifications and are ready to contribute to our team, please apply now!